Refund policy

Effective Date: 28/7/2026

At UrbanHive, we take pride in delivering premium streetwear crafted with quality and care. If your order isn't quite right, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused.
  • Have all original tags attached.
  • Be returned in their original packaging, where possible.
  • Be free from stains, odors, or damage caused after delivery.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns on:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Items marked as non-returnable at the time of purchase

Exchanges

If you need a different size or received the wrong item, we'll gladly exchange it, subject to stock availability.

If your preferred size is unavailable, you may choose another item of equal value or receive store credit.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We'll review your request and resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled within 12 hours of purchase or before they have been processed for shipping, whichever comes first.

Once an order has been dispatched, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: urbanhivec@gmail.com