Shipping policy

Effective Date: July 28, 2026

At UrbanHive, we're committed to delivering your order safely and efficiently, wherever you are in the world. Every order is carefully prepared to ensure your premium streetwear arrives in excellent condition.

Worldwide Shipping

UrbanHive proudly ships worldwide. Whether you're shopping from Lagos, London, New York, Tokyo, Sydney, or anywhere in between, we'll do our best to get your order to you.

If your country is not available during checkout, please contact us before placing your order, and we'll be happy to assist.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you'll receive a confirmation email with tracking information, where available.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Nigeria: 2–5 business days
  • Africa: 5–10 business days
  • North America: 7–15 business days
  • Europe: 7–15 business days
  • Asia: 7–15 business days
  • Australia & Oceania: 8–18 business days
  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, package weight, and selected shipping method.

From time to time, UrbanHive may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number (when available).

Please allow up to 24–48 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.

These charges are not included in your order total unless otherwise stated and are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

UrbanHive cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, delivery delays can occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • High shipping volumes

If your package appears to be lost or significantly delayed, please contact us, and we'll help investigate the issue with the shipping carrier.

UrbanHive is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward. We recommend shipping to a secure address whenever possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the packaging
  • A brief description of the issue

We'll review your request and work toward a fair resolution as quickly as possible.

Shipping Restrictions

While we ship to most countries worldwide, certain destinations may have shipping restrictions due to local regulations or carrier limitations.

If we are unable to ship to your location after an order has been placed, we'll notify you promptly and issue a full refund if necessary.

Contact Us

If you have any questions about shipping or your order, please contact us:

UrbanHive

Email: urbanhivec@gmail.com

Website: www.urbanhivecollectives.store